Regional Head of Travel, Health, IT & Cyber (THIC) – Redion Northern Europe

ABOUT REDION

Present in more than 190 countries, with 12,000 employees and €5.8 billion in business activity, Redion is the world leader in employee benefits and the second-largest provider of assistance and travel insurance services.

We support millions of people worldwide through simple, seamless and accessible solutions across protection, health, mobility and assistance.

Technology and Artificial Intelligence are at the core of our development, enhancing customer experience while valuing human expertise.

Our values: Care, Collaboration, Agility, Reliability and Expertise guide our actions every day.

Joining Redion means contributing to a fast-growing global platform within an agile and international environment, while making a tangible impact.

Our ambition: to become the world's leading Care partner.
Always ready. Always on.

YOUR ROLE

As a Regional Head of Travel, Health, IT & Cyber, you will directly contribute to ensuring the performance, governance, and continuous improvement of operations across Northern Europe.

Within the Operations department, you will work in a multi-country, transformational and operational environment, driving excellence in service delivery while shaping the future of our Travel, Health, IT & Cyber activities.

YOUR RESPONSIBILITIES

• Define and execute the regional operational strategy aligned with business objectives
• Drive operational performance by managing KPIs, optimizing processes, and controlling costs
• Ensure high-quality service delivery and customer satisfaction across all operations
• Lead and develop multi-country teams, fostering collaboration and accountability
• Manage key stakeholders and governance across Operations, IT, HR, Finance, and Business Lines
• Drive transformation initiatives, including digitalization, automation, and continuous improvement
• Build capabilities and develop talent across the region

YOUR PROFILE

Experience & Background

• Education: Master’s degree in Business Administration, Engineering, or a related field
• Experience: You have 5+ years of experience in operations, including senior leadership roles, ideally within medical assistance, healthcare, or service environments
• Skills: Operational management, process optimization, performance management, transformation and digitalization expertise
• Languages: Fluent in English (C1); additional NE Unit languages are an asset (Dutch, French, German, Italian,)
• Soft skills: Strong leadership, strategic thinking with hands-on execution, stakeholder management, analytical mindset, adaptability and resilience

WHY JOIN US ?

• An international, dynamic, and forward-looking environment
• A culture built around our CARE values: caring, agile, collaborative, reliable and expert
• Opportunities for professional development and career growth
• The opportunity to drive transformation and make a meaningful impact on services supporting people in critical situations

PRACTICAL INFORMATION

• Location: Northern Europe (multi-site: Belgium/Benelux, Germany, Austria, Switzerland)
• Contract Type: Permanent contract
• Working Time: Full-time

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Redion, we believe that diversity is a strength. We foster an inclusive working environment where everyone can thrive and be recognized for their skills and contributions.

We welcome applications from all qualified individuals regardless of origin, nationality, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law.

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